What is your return policy?

Once you’ve made your purchase, your gear is reserved and put aside. We do not offer refunds or accept returns due to the fact we have to reserve a large of amount of gear for our members. We do this to be as accurate as possible with our projections in order to ensure that everyone gets their crates in a timely manner each month.

Issue with a Crate: If you believe there is an issue with any of the gear in your shipment, please reach out to our customer service team at [e-mail] or chat with us online and we would be happy to help resolve any issues.